Job Description
We
are looking for an organized, results-driven Customer Service &
Logistics Coordinator to manage our export logistics operations, oversee inventory control, and ensure smooth customer order fulfillment. In this role,
you will play a key part in maintaining customs compliance, optimizing warehouse flow, and driving continuous process improvements.
What You’ll Do (Key Responsibilities)
- Export &
Domestic Logistics: Manage export
documentation (Invoices, Packing Lists, Form D, customs docs), coordinate
international dispatches with forwarders/couriers, ensure HS code
compliance, and back up domestic shipping during peak periods.
- Warehouse &
Inventory Control: Oversee
warehouse space, enforce strict FIFO/FEFO principles, lead stock counts,
manage quarantine/disposal stock, and drive CAPA for discrepancies.
- Customer Support
& Collaboration: Provide
proactive delivery updates to clients, resolve issues efficiently, and
coordinate cross-functionally with Sales, Production, QA/QC, and Finance.
- Systems,
Improvement & Compliance: Maintain data
integrity in ERP/WMS/Edoc systems, track logistics KPIs, and uphold strict
compliance with ISO 9001, 14001, and 45001 standards and safety
guidelines.
- Education: Minimum Diploma in Supply Chain Management, Logistics, Business
Administration, or related fields.
- Technical
Expertise: Solid understanding
of export documentation, customs regulations, Incoterms, and ISO
standards/audits. Proficient in MS Office; experience with ERP/WMS systems
(or Edoc.com) is a plus.
- Languages: Excellent communication skills in both English and Bahasa
Melayu.
- Core
Competencies: Strong
organizational abilities, problem-solving mindset, solid negotiation
skills, and the ability to multitask in a fast-paced environment.
What We Are Looking For
- Education: Minimum Diploma in Supply Chain Management, Logistics, Business
Administration, or related fields.
- Technical
Expertise: Solid understanding
of export documentation, customs regulations, Incoterms, and ISO
standards/audits. Proficient in MS Office; experience with ERP/WMS systems
(or Edoc.com) is a plus.
- Languages: Excellent communication skills in both English and Bahasa
Melayu.
- Core
Competencies: Strong
organizational abilities, problem-solving mindset, solid negotiation
skills, and the ability to multitask in a fast-paced environment.
Why Join Us?
We
offer an attractive remuneration package, comprehensive medical, dental,
insurance coverage, and wellness screening benefits in a collaborative,
growth-oriented work environment!
